Who You’ll Work with – About Us
At AppDynamics, our Application Intelligence Platform
empowers today’s software-defined businesses with the ability to actively monitor, manage, and optimize the most complex software environments. Because we start with user interactions, our platform can dynamically collect millions of performance data points across your applications and infrastructure. We then apply intelligence to instantly identify performance anomalies, enable automatic fixes and continuously measure business impact. And all this takes place in real time, in production, with cloud or on-premise deployment flexibility. So even in the most dynamic production environments, you can know more and know it faster. It’s more than monitoring—it’s true Application Intelligence. For more information, visit www.appdynamics.com.
AppDynamics was acquired by Cisco in 2017 for a record-breaking multiple. This acquisition reinforces Cisco’s strategic direction and its shift to software-centric solutions and provides AppDynamics with the resources and support to further accelerate the hyper growth of the business, and the career opportunities for our world-class teams.
What You’ll Do – About the Role:
The Customer Engineering team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements. You may be tasked with creating and maintaining reference implementations for a given technology/ies that exercise our software, helping customers who report problems by either providing them solutions without requiring any code changes, or in reporting/addressing product shortcomings, documenting/sharing best practices, keeping abreast of the technology landscape/how our customers monitoring needs are evolving, etc. Being flexible, a quick unorthodox thinker, decisive in the face of ambiguity, able to wear several hats ranging from technology guru to being an advocate for customers are qualities essential for success in this role. Any previous exposure working directly with multiple customers concurrently would be a big bonus.
Who You Are:
3+ years of experience required
Must have a solid grasp on Unix/Linux including but not limited to commonly used commands, networking including troubleshooting network connectivity using tools like tcpdump/Wireshark, shell scripting (Bash, Korn, etc.) familiarity, file systems understanding, basic system performance commands, etc.
Intermediate to advanced level familiarity with SQL and PL/SQL. Expected to understand explain plans – their purpose, and how to use those to tune queries, index management, etc. Any exposure to database internals, and tools for administration/backups/recovery etc. is a big plus
Exposure to or understanding of SSL/TLS and PKI
Solid programming background in an object oriented Programming language. Understanding of the runtime environment especially pertinent to garbage collection and memory management is very useful. Any of the following languages are acceptable – Java (what our software is written in), Python, Ruby, Go, C++, and C
Solid computer science fundamentals – algorithms/data structures/algorithm complexity analysis are good to have
Solid command of written and verbal English. Any other foreign language such as German, French, Spanish, Polish, Arabic, etc. are going to be definite pluses
Excellent customer facing skills
Databases: Oracle, MySQL, Postgre SQL, No Sql – document oriented/columnar/key-value pair
Other Technical Skills: App Server setup/troubleshooting – WebSphere/WebLogic, Tomcat/Jetty, etc., networking troubleshooting, SSL/TLS familiarity